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Who and why?

The course is designed for those that seek to improve their performance through relationships. Research shows that for jobs of all kinds, emotional intelligence is twice as important as IQ with technical skills. EI underpins successful people management and is more than 85% of what sets star performers apart from the average. This course will develop your capability to understand and work with Emotional Intelligence. 

Course overview

Following the publication of Daniel Goleman’s book “Emotional Intelligence” in 1995, EI was quickly understood to have a significant impact on effective leadership and management. EI is defined as the ability to sense, understand, and effectively apply the power of emotions as a source of human energy, information, connection, and influence. The course will explore these ideas and enable you to apply techniques to your work. 

The course defines emotional intelligence and how it is applied in practical terms. You will understand the importance of practicing EI both in the professional and personal arena. You will consider questions such as:

  • Where are you most avoiding issues concerning others?
  • What impact and associated cost does this have on your performance, others’ performance and business success?
  • What stops you from telling the truth to yourself and others?
  • What beliefs do you hold about yourself that may limit your capability and performance?

These questions lead to an understanding of personal style and enhanced self-awareness. From this point, it is possible to develop your emotion and relationship management. By attending, you will improve your communication skills so that you can gain ‘buy-in’ for your ideas and create a bigger impact on your work.

Key learning points

By the end of the course delegates will be able to:

  • Understand the brain (cortex, limbic and stem) and the interplay with emotions 
  • Recognise and avoid emotional hijack 
  • Interpret the Goleman 5 Core EI elements model 
  • Retain composure through self-regulation and the ability to think clearly under pressure 
  • Act with empathy to improve all working relationships 
  • Promote self-confidence, achievement-orientation and initiative 
  • Positively challenge assumptions and behaviours 

This is a sample course outline. If this course could help you please contact us. Our team can help evaluate your exact requirements! You can reach us on +44 (0) 20 7549 2549 or

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