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Who and why?

The quality of relationships at work is a key factor not only in the success of any organisation but in the well-being of its members. Understanding various personality types in the workplace is essential to ensure that there are effective communication and working practices. Conflict and difficulties can be diffused once individuals can identify their style of relating and how it fits with others. It is especially important for a manager or leader to grasp these key insights in order to be able to get the best out of their team by deploying flexible leadership styles.

Course overview

You will be introduced to the different styles of relating as well as the four leadership styles. An introduction to the situational leadership model will allow you to improve your channels of communication and to motivate your team members successfully. A highly practical feedback technique will give you the ability to develop other people effectively and improve performance.

You will also work to identify the filters through which you perceive the world and how these can affect your relationships at work. The two major influencing styles are introduced, and you are encouraged to reflect on how and when to employ which one.

Key learning points

By the end of the course delegates will be able to:

  • Understand their way of relating to others and how this affects their attitudes and behaviours 
  • Collaborate productivity with people of many nationalities 
  • Identify and appreciate their strengths and those of others they work with 
  • Apply this information to enhance key relationships 
  • Enhance communication with others and see performance increase as a result 
  • Deploy flexible leadership and influencing styles 
  • Appreciate and value difference 

This is a sample course outline. If this course could help you please contact us. Our team can help evaluate your exact requirements! You can reach us on +44 (0) 20 7549 2549 or

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